(830) 515-5365 info@treetopdental.com


Office Policies

Scheduling Appointments

Your scheduled appointment time has been reserved specifically for you and we do not double-book appointment times. We ask that you arrive at least 10 minutes prior to your appointment in order to complete any paperwork. Click here to schedule an appointment online.

Children tend to do better in the dental office when they are not tired. Therefore, we encourage morning appointments, especially for pre-school or nervous children.  Please keep in mind that a dental appointment is an excused absence from school, and we will provide any necessary documentation your child’s school may require.

Wait Times

We value and respect the time you set aside to visit our office, so we commit to you to minimize any unnecessary wait time. While we pride ourselves on our efficiency, occasionally an emergency may arise that will result in a slight delay. We will make every attempt to communicate with you should this happen prior to your scheduled appointment time.


We request that you provide 24-hours notice should you need to reschedule or cancel your appointment.  This advance notice gives us the opportunity to schedule another patient in your canceled time slot.  After missing your second appointment without notifying us in advance, your account is subject to being charged an additional fee.

Parents Accompany Children During Exam

At Treetop Pediatric Dentistry, teamwork is one of our core values. Dr. Brandon depends on parents to take an active role in their children’s dental and oral health.  We always encourage parents to accompany their children in our clinical area during exams and treatment.

Multiple Siblings

As a father of four (including twins), Dr. Brandon understands the difficulties that come with coordinating multiple schedules and appointments for siblings. As a courtesy to you, we will happily accommodate appointments for multiple siblings.  Our office is especially designed to keep children of all ages occupied and entertained so parents can accompany one child during exams or treatment while other children can play.  It is extremely important, however, that scheduled appointments are not missed or cancelled as this can create scheduling complications.

Happy Visits

We want to give your child a positive experience to build on. That is why we offer our patients a complimentary “Happy Visit” to give your little one an opportunity to feel more comfortable in our office and become familiar with our staff before their first visit with Dr. Brandon.  One of our talented dental assistants will escort you and your child around the office introducing them to the unique and fun environment we provide in addition to meeting Dr. Brandon. To schedule a “Happy Visit” for your child, please contact us at (830) 515-5365.

Financial & insurance


Your comfort with your financial arrangements is vital to your having a wonderful overall experience with us at Treetop Pediatric Dentistry. We will always make sure you are happy with your arrangements before any treatment begins, and we offer several payment options for your convenience, including:

  • Cash or check
  • Major credit cards
  • Low-interest financing through Care Credit

Payment for treatment will be expected on the day of the service.


Our office is committed to helping you maximize your insurance benefits, and will file claims with most all insurance companies as a courtesy for our patients. Please remember you can still become a patient of Treetop Pediatric Dentistry even if Dr. Brandon is not a preferred provider with your insurance provider. Dental insurance coverage is dependent upon the specific plan, benefits, and guidelines worked out between the employer and dental insurance company and we do our very best to estimate your benefits.

We will file claims electronically with your insurance company and can accept assignment of benefit payments from most insurance companies. This will reduce your immediate, out-of pocket expenditures. We will estimate your portion, but it is only an estimate. If your insurance does not fully cover treatment, portions of bills unpaid by insurance remain the responsibility of the parent. If you would like more information or have any questions regarding our insurance policies, please feel free to contact us at (830) 515-5365.

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Contact Us

2810 Oak Run Parkway, Suite 300
New Braunfels, TX 78132

(830) 515-5365


Quick Links

Contact Us

2810 Oak Run Parkway, Suite 300
New Braunfels, Texas 78132

(830) 515-5365